**Please note: Session and speakers are subject to change**
Trail Design Considerations
A great trail doesn’t normally happen just by chance. It takes thought and planning to create an amazing experience. Factors to consider include the user, the desired experience, the terrain, and gravity. The goal is to create the best experience for your riders which means you also need to take into account the rest of your trail system. Ask yourself questions like ‘Do we have the right mix?’ and ‘How can we create the right balance of skill and thrill for the riders on this trail?’ While you can’t eliminate every risk or control a rider’s decision making, you can provide options. Our panel of risk managers and park managers will discuss how they’ve worked to educate and mitigate the risks through thoughtful trail design.
Business of E-Bikes
Two part session - eBikes are no longer on the fringe or coming; they are here and present in a big way. Going into the nitty gritty, these sessions will dig into the business planning, trail planning, rental scenarios, and potential ways to leverage ebikes as a viable product to add to your operation. Sharing their experiences and best practices, our panel of industry experts and bike park operators will provide insights into their operations and how eMTB’s are making a difference for their guests and bottom lines.
Shop Practices for E-Bikes
eMTB’s take the same level of care and maintenance as a regular bike to keep them in good working order. Yet, they also require an extra level of care and technical knowledge to maintain and repair the electric drive that is the heart and soul of these bikes. Join Barnett Bicycle Institute's Jeff Donaldson as he lays out suggestions for a maintenance plan and what your rental and repair techs need to know and be able to do.
Dealing with Major Weather Events
There’s no question that weather is a critical component to a healthy trail system and successful bike park. Rarely does it cooperate and give you just enough moisture or just enough clear days. Worse yet, is when you get too much of a good thing – torrential downpours bringing inches of rain, extended periods of drought, or even heavy snow loads in the winter. Planning for these extremes gives you the best chance of keeping the trail and features intact and secure. Whether this is through drainage or over-building features, the actions you take before these events happen will make the difference.
Master Planning for Downhill
Bike parks don’t just happen. At a minimum, they take some measure of thought about trail alignment before ever breaking ground. The best parks put much more into their planning, even those that are renovating trails or sections of their park. Walking through the basics of master planning for downhill bike parks, our small panel of experts will discuss the elements that will make the difference between just having trails and having a quality bike park.
Your Summer Business Plan
Summer is considered by many to be a distant second in importance to the winter season. Yet, more and more areas are investing heavily to increase their summer, and year-round, offerings. Why? Because it makes good sense to have a variety of activities for your guests to choose from and participate in, regardless of season. Ideally, if your product mix matches well with your customer mix, they will have reason(s) to come back many times. Join our panel of area personnel as they share their summer business plans and why these plans work for their resorts.
From Attractions to Activities - Your Summer Risk Management Plan
Understanding the different risks associated with different activities and building your Summer operations typically means a variety of activities in the base area and on the hill. Which means your patrol and risk team needs to be prepared for just about anything. From base area slip and falls and sunburns to lift evacuations and patient transportation, you have to have a plan for just about any incident that comes up. Careful evaluation of what activities you have is just the start. Join our panel of risk management experts as they share their approach to building and practicing their summer risk management plans.
Bike Patrol - A Critical Ingredient for Success
Just as in the winter, your bike patrollers play a critical role in your day to day operations. Whether they are checking trails in the morning or helping your guests find the right route down, your patrol plays multiple roles. Our panel of patrol managers and supervisors will share their patrol best practices, including staffing numbers, skills they look for when hiring, and the training they go through to help their patrollers succeed.
Summer Incidents - An Overview (indoor)
Summer operations are becoming more complex as the number and variety of activities increase. And, areas across North America are seeing their summer visit numbers steadily increase. Looking at what’s happening around the country, our panel of ASDA attorneys and area risk managers will discuss the incidents that have recently settled and the key takeaways every area needs to pay attention to help protect themselves.
On-Hill Incident Investigation (indoor)
Summer incident investigation brings with it much of the same processes and procedures that are used in winter investigations. At the same time there are nuances that must be addressed during bike and other summer activity investigations that might surprise you. Our panel of resort risk managers and insurance experts will discuss the specifics of summer incident investigation to help you make sure your investigations are as complete as possible. Following the indoor session, this group will then move to an on-hill practical session that will go over the incident investigation process using an actual feature.
On-Hill Incident Investigation (on-hill)
This on-hill extension of the indoor session will walk through an incident investigation, covering the issues and details that need to be addressed to create a thorough report for a summer incident.
Using Events to Build Your Audience
Events offer creative ways to increase your visitation, from competitors to spectators. The great thing about events is that they don’t have to big and costly. They can be small and grassroots, requiring little expense, or even simply using the area as a venue for a promoter’s event. The options are almost endless. Yet, there are certain best practices the best areas go through with every event, whether it’s their own or someone else’s, to make sure the events work – for their brand and their guests.
Summer Resort Walk Through – A Risk Management Perspective
Using Seven Springs as the real-life, in-the-moment case study, this session will walk through the base area and common areas looking through the eyes of their insurance provider. Get a first hand look at a risk management walk-through, with the chance to ask questions and discuss particular points while they are fresh and right in front of you. Looking at everything from walkways to signage, this session will show you all of the little things that can make a big difference.
Summer Resort Risk Management Walk Through – Re-Cap (indoor)
The indoor portion of this two-part session will provide you the opportunity to review what was identified and noted during the walk-through, discuss mitigating actions, and discuss questions you have regarding what is being considered and what should concern you about your own operation.
Pimping Your Ride - Selling Downhill Biking to the Masses
Downhill biking can be an intimidating sport to those that are unfamiliar and have only see the big air and steep descents that get featured on magazines and in videos. And, seeing riders walk around in scuffed up armor and sweaty helmets sure doesn’t help inspire those parents looking for a fun and casual family activity. Rather than waiting for kids to wear down their parent’s resistance or adults to build up their courage, we should be figuring out how to reduce or remove as many barriers as we can – including making the sport as attractive as possible for all. Downhill biker and Mountain Creek marketer, Hugh Reynolds will discuss and share the strategies that are proving successful (and some that haven’t) in bringing new riders.
Bike School - Programs That Keep 'em Coming Back
Growing the number of downhill riders and mountain bikers is no easy task. Yet, it is imperative that the industry do everything it can to attract and welcome new riders and hold on to as many of those riders as it can. Offering programs to introduce new riders through bike schools and guided experiences is one way to help those people new to downhill biking have the best first experience possible. Yet, the best bike schools have programs for all riders. Join our small panel of bike school managers as they share what works for them and give you ideas you can take home and customize to your area.
Working Together with Indoor and Community Bike Parks to Build Riders
Bike parks of all shapes and sizes are cropping up in communities around the country. While these may not be exclusively focused on downhill – they might be jump parks or a mix of trail and features – these new, readily accessible biking-focused parks are an opportunity to grow the sport. With examples like Boulder’s Valmont Bike Park or Pittsburgh’s Wheel Mill, these urban bike parks are providing a gateway to the full downhill experience. Join our panel of park operators as they discuss the impact and opportunities for working with these urban parks.
Event Risk Management
Events are a fantastic way to raise the profile and increase the broader awareness of your bike park, bringing new and different customers to your resort. At the same time, every event brings with it certain risks and challenges. While the risks requiring mitigation, some of the challenges can only be addressed through thoughtful consideration and careful planning. Join our panel of risk managers and area personnel as they share the critical risk management elements and planning it takes to pull off a variety of safe, fun, and memorable bike and summer events.
Summer Lift Operations – Important Steps for Year Round Success
Whether you are considering getting into summer operations or are already a going concern, you will want to attend this session. Our panel of lift-related experts will discuss the ins and outs of operating a lift in the summer. From making sure the lift itself meets state and ANSI B.77.1 regulations to carrier engineering; from your operations plan to staff training and evacuation; there are myriad of specifics that you and your team need to know and prepare for. This session will outline a checklist as you prepare for summer operations and dial in your operating and risk management plans.