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NSAA Guest Service Awards
The awards program began during the 2004-2005 season to recognize resorts for positive development
in customer service. The Guest Service Awards rewarded high-quality
customer service and were used as a tool to improve industry service
Take a look below for a list of all the ski areas who have won these prestigious awards
since their inception.
2009/2010
Category: Best Overall Guest Service Program
| GROUP(by skier visits) | WINNER |
| 500,000 + | Beaver Creek Resort, CO |
| 250,000-500,000 | Crested Butte, CO |
| 100,000-250,000 | Sugar Bowl Resort, CA |
| up to 100,000 | TIE:McIntyre Ski Area, NH and Thunder Ridge Ski Area, NY |
Click here for descriptions of
winning programs.
2008/2009
Category: Best Overall Guest Service Program
| GROUP(by skier visits) | WINNER |
| 500,000 + | Beaver Creek Resort, CO |
| 250,000-500,000 | Sugarbush, VT |
| 100,000-250,000 | Mt. Sunapee, NH |
| up to 100,000 | Chestnut Mountain Resort, IL |
Click here for descriptions of
winning programs.
2007/2008
Category: Best Overall Guest Service Program
| GROUP(by skier visits) | WINNER |
| 500,000 + | Beaver Creek Resort, CO |
| 250,000-500,000 | Telluride Ski & Golf Resort, CO |
| 100,000-250,000 | Afton Alps, MN |
| up to 100,000 | Burke Mountain, VT |
Click here for descriptions of
winning programs.
2006/2007
Category: Best Overall Guest Service Program
| GROUP(by skier visits) | WINNER |
| 500,000 + | Beaver Creek Resort, CO |
| 250,000-500,000 | Mt. Hood Meadows Ski Resort, OR |
| 100,000-250,000 | Whitetail Resort, PA |
| up to 100,000 | No entries |
Click here for descriptions of
winning programs.
2005/2006
Category: Best Overall Guest Service Program
Winner: Beaver Creek Resort, CO
Best Customer Service Employee Training & Implementation Program
Winner: Moonlight Basin, MT
Best Customer Service Guest Incentive/Rewards Program
Winner: Welch Village Ski Area, MN
2004/2005
Category: Best Overall Guest Service Program
Winner: Aspen/Snowmass, CO
Best Customer Service Employee Training & Implementation Program
Winner: Intrawest Corp, BC, Canada
Best Customer Service Guest Incentive/Rewards Program
Winner: Welch Village Ski Area, MN
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