Arrival Words

 Monday, April 29, 2019

2:00pm - 2:45pm

1RISK: New Tools for your Digital Future

Charles Mickley, President, 1RISK; Kim Minton, Professional Services, 1RISK

1RISK will introduce two highly-anticipated new components as well as review tried and true functionality. Preview new LMS (Learning Management System), providing video-based learning modules to take your staff training to the next level. Also, you will get the first-look at 1Forms, a unique application that allows operations to create and deploy custom forms easily, as well as attach them to the core modules of 1RISK. 1Forms is compatible with integrations to major POS and eCommerce vendors. There is something for everyone across your management team, including a high-level overview of core components.

Inntopia: A Better Way to Measure, Market, and Sell Travel

Trevor Crist, CEO, Inntopia

In a lot of ways, Inntopia and the ski industry have spent the last two decades growing up together. Technology will be the key driver of the ways the ski industry struggles and thrives over the next 20 years. Hear Trevor talk about Inntopia's vision for the industry.

Intouch Technology Group: Enhance Business Performance with Simply Powerful Technology

Tim Thodey, CEO; Casey Parliament, GM & SVP

Gain valuable insight and develop new strategies to increase operational efficiencies, optimize the guest experience and drive higher guest engagement. Extend visibility further by accessing powerful data to identify emerging trends and new opportunities. Join Intouch for an informative discussion on how global companies are utilizing Intouch technology solutions to enhance business performance.

3:00pm - 3:45pm

An accesso Update

TJ Christensen, Executive VP of Sales & Marketing

It’s no secret that technology has the power to enhance the guest experience. Join accesso for a look at how the digital guest journey is changing the ski industry and how using technology to engage with your guests at every touchpoint can enhance their entire experience. We’ll also cover the new enhancements we’ve made to our accesso Siriusware and accesso Passport solutions built specifically for the mountain resort industry. These topics and more will be discussed in a session designed both for existing and potential users. As always you will have an opportunity to bring up site-specific topics and general questions.

flaik: Simpler, Smarter, Better Ski Schools Grow the Sport

Steve Kenny, CEO, flaik

The greatest role a ski school can play is to grow the sport - by creating unforgettable learning experiences that drive guest retention and loyalty. Investing in ski schools = investing in the growth of the sport. Come chat with us about about how flaik is helping schools to become simpler, smarter and better so that they can drive the growth the industry needs.

Wintersteiger: The Future of Rental

Wes Price, Sales Manager

The future is here! Wintersteiger’s future of rental concept integrates new technology into a largely automated rental process. This newly introduced concept features systems and products that will reduce cycle times, increase guest experience, and improve overall profits for any slope-side rental shop.

4:00pm - 4:45pm

Transaction Resources Inc: CardDog’s Secure Payment Solution for Credit Card Processing

Jack Waller, CTO, TRI; David Frick, President, TRI; Scot Folino, CardDog Product Manager; Ford Frick, Strategic Relationship Manager

CardDog’s Argos is revolutionizing payment processing in the ski industry. You will learn how Argos works using EMV, Apple Pay, Android Pay, Samsung Pay, end-to-end encryption, and tokenization integrated with the top ticketing systems in the ski industry. Furthermore, we will show you how Argos drastically reduces your company’s chance of a credit card data breach and the scope of work required to be PCI DSS compliant. Then, we will review the numerous online reports and tools available for financial management and reconciliation.

Bosch eBikes: eBikes and Resorts

Steven Sheffield (Strategic Marketing Manager, Bosch eBike Systems), Casey McCoy (Senior Director, Guest Services, Mammoth Mountain Ski Area, CA)

eBikes are the fastest growing segment within the bicycle industry and an increasing number of resorts are realizing the potential of this product to expand summer bike park appeal to a broader audience. This discussion will look at key findings from Mammoth Mountain, a pioneer in eBike access, as well as Europe where eBikes have become commonplace within mountain tourism.

Industry E-commerce Performance and Pricing Trends from 2018/19

Evan Reece, CEO Liftopia

Liftopia will take a look back at trends and data from the 2018-2019 season and explore several new relative performance metrics for the ski industry. We will focus particularly on RevPASS (Revenue per Available Skier Seat), which normalizes e-commerce performance relative to ski areas VTF/h. We’ll use this data to help attendees understand how their e-commerce performed relative to the rest of the market, and highlight some trends in online marketing efficiency and ticket pricing strategy.