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ADA Made Simple

This course offers a practical, clear understanding of the Americans with Disabilities Act (ADA) to ensure legal and ethical practices in hiring, accommodating, and managing employees with disabilities.
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AI: Four Tips for Great ChatGPT Results

In a world increasingly driven by artificial intelligence, ChatGPT is a powerful tool at your disposal. However, maximizing its potential and avoiding pitfalls requires a clear understanding of its capabilities and limitations. This course empowers you with practical insights to harness ChatGPT effectively and efficiently.
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Become An Effective Manager:Building Emotional Intelligence

According to studies, 90% of top performers have a high EQ, meaning Emotional Quotient or, more simply, emotional intelligence. Leaders who display high EQ will have increased leadership ability, increased team performance, decreased occupational stress, and reduced staff turnover, among others. This course explains how, as a leader, you can build your own emotional intelligence.
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Becoming An Effective Manager: Giving Effective Feedback

It is important for employees to receive regular feedback. This training course shows managers how to provide effective feedback using specific rules and methods. Feedback can be either positive or negative. It is used to either praise an employee, or to correct a problem affecting their work.
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Building Relationships: Interpersonal Relationships

The success of an organization is greatly dependent on how well the people within it work together. To achieve a team who works effectively, the team members and leaders must develop and implement strong interpersonal skills. In this course, leaders are shown how and why strong interpersonal skills enable them to work effectively.
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Business Acumen - Finance: Finance for Non-Finance Managers

The financial operations of a business are important to business success. This video training explains the basics of financial operations for non-finance managers.
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Business Acumen - Finance: Forecasting And Budgeting

One can never be too prepared for the future. Managers and especially those in the financial sector of an organization need to pay particularly close attention to their numbers. From budding financial professionals to senior staff, the course has something to offer for individuals at any point in their business career.
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Business Acumen: Becoming A Continuous Learning Organization

Organizations committed to developing a learning culture keep pace with technology and innovation. They retain more of their workforce, and their employees are more productive. This course teaches leaders how to build a culture of continuous learning.
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Business Power Skills: Customer Service

Companies that don't consider themselves in the customer service business don't succeed. Eventually, they lose customers and high-performing employees, as well as their ability to compete. For this reason, it's imperative all leaders throughout your organization learn to model great customer service and cultivate a culture of exceptional customer service. This course teaches leaders the value of customer service and explores the difference between external and internal customers and why it is important to keep both happy.
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Customer Svc: De-Escalation Methods for Difficult Customers

This video training explores customer service de-escalation techniques for difficult customers. This course demonstrates how to avoid confrontational language. This training discusses key de-escalation techniques, including using a positive tone, active listening, and open body language.
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Fall Education Seminars

Aug - Oct, 2026

10 Regional Locations

Hood River Inn, OR

Mountain Technology Symposium

October 6-8, 2026

Hood River Inn, OR